Technical support advisor

- Lisbon, Portugal

Our Client 

Our Client is driven by a team that is passionate about exceptional customer experiences, regardless of whether it is a contact center, payment services, software solutions, data analysis, or back-office. They help companies with everything from social media to payment services and create positive and effective customer experiences. Our client is located in over 50 countries with over 100,000 employees.


Job description


As a technical support agent, your job, together with your team, is to help users with sales, general inquiries, and technical support questions via phone/email/chat / social/social messaging channels.

You must have the ability to customize the brand's voice and tone for interactions on both private (phone / email / chat / message channels) and public (social, forums, e-commerce reviews) channels.

You will respond to incoming customer inquiries, technical problems and document relevant case information.

Schedule: Monday-Friday 8.00-17-00.


Requirement

Fluent in the Danish language in both speech and writing;
Good knowledge of English is required;
Computer skills (basic skills, advanced skills are considered a plus);
Experience in technical troubleshooting (meritorious but not required);
Excellent communication skills: oral, written, listening skills;
Proactive and fast learning ability;
Ability to multitask and work under pressure;
EU citizenship or work permit for Portugal;


What you are offered

A complete relocation package that includes: a refunded flight ticket + help with accommodation (the client offers that you can rent their company apartments for 280 € / month).
Fixed monthly salary + bonus.
14 salaries per year.
Meal allowance (7.23 € per working day).
A contract focused on a long-term relationship.
Private health insurance after 6 months.
Professional growth and development opportunities.




Advantages of Portugal

Living in Portugal offers many benefits: a warm climate, the Atlantic Ocean, mountains nearby, low crime and relatively low cost of living. Here, medicine and education are well developed and residents are offered tax exemption.
Since most Portuguese speak English, you do not need to be fluent in Portuguese to live there.
Employers must also pay employees a meal allowance for each working day. Our customer pays for it with a special card or ticket that makes the meal allowance tax-free.



Welcome with your application!